The instructions below will reset MW, however you'll loose your recycle bin contents and training and blacklist and friendslist.
(NOTE: you can backup via File>>Export first if you wish, then revert to this backup via File>>Import later if need be)
Can you please try this:
- Click, Help>>User Files,
- Minimise the folder that opens,
- Click File>>Exit to close MWPro,
- Maxamise that folder,
Delete all files and folders in there EXCEPT for:
- Restart your PC
- Then restart MWPro and give it time to reload and re-create the files and folder.
Note that the learning (green/pink emails) will take some time to work, so ensure you mark all emails as good or spam under the Classify column to speed this up.