How can I reset MailWasher?

The instructions below will reset MW, however you'll loose your recycle bin contents and training and blacklist and friendslist.

(NOTE: you can backup via File>>Export first if you wish, then revert to this backup via File>>Import later if need be)

Can you please try this:

 - Click, Help>>User Files,

 - Minimise the folder that opens,

 - Click File>>Exit to close MWPro,

 - Maxamise that folder,

Delete all files and folders in there EXCEPT for:

Accounts.xml

Filters.xml

 - Restart your PC

 - Then restart MWPro and give it time to reload and re-create the files and folder.

Note that the learning (green/pink emails) will take some time to work, so ensure you mark all emails as good or spam under the Classify column to speed this up.