Start a conversation

GENERAL INFO

  • I cannot get my GMail account to work

    Gmail has probably blocked your account from being used with MailWasher Mobile, so visit Google Help to choose the options there....

  • I cannot get my outlook.com account to work

    Outlook.com has probably blocked your account from being used with MailWasher Mobile, so visit Microsoft Account Activity and look at your recent activity to see if there's anything there which needs ...

  • How do I sync from MailWasher Pro to MailWasher Mobile?

    First, go to MailWasher Pro >> Settings >> Sync, then click the 'Create ID' button to create a Firetrust Login. A Firetrust Login is your unique login (consisting of an email address and password you ...

  • Does MailWasher support IMAP and POP3?

    Yes it supports IMAP and POP type email accounts. We recommend IMAP type email accounts be added if available. ...

  • How many email accounts can I add?

    You can add all your email accounts....

  • Why does the new message count seem incorrect?

    The answer is due to timing. Because MailWasher Mobile is a server side app, then it's only checking every 15 minutes, except: (a).When you setup an account, or login, it will check for new email. (b)...

  • Why do I have to create a Firetrust Login?

    A Firetrust Login is your unique login (consisting of a username and password you create) which lets you login with any of your mobile devices. You can then instantly access your email accounts, and s...

  • What are the swipe actions to use?

    • Pull down - Refresh/Check for new messages • Swipe across - Add/Remove email to/from Friendslist/Blacklist • Tap the TRASH CAN icon - Marks the message to be deleted • Tap an email - Shows the full ...

  • How do I use MailWasher Mobile?

    Using MailWasher is simple. When you first view your email, MailWasher shows you a summary listing of your emails with aTRASH CAN icon which is used to mark the message for deletion when tapped. If yo...

  • How do I setup my email?

    When you first start MailWasher, you will be prompted to add your email account information. The setup wizard asks you for: • An Account description/name - This is just for your info. Eg. Home, Work, ...