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  • How to disable grouping in the inbox

    Click Display Options and ensure that Show grouping by columns option is checked, then you can see the grouping bar just above the MailWasher column title bars. Drag the column headers into the bar to...

  • Emails are staying in MailWasher, or not being sent to my email program

    Mailwasher only shows a copy of the mail on the server when it checks for new email. Then it downloads a portion of the message so you can then see if it is spam and decide to delete, or keep it. But ...

  • I can't restore deleted emails

    ---------- Note that you can click an email in the recycle bin, then click Forward (just above the preview pane) and forward it to yourself, this does not use the settings in MW, but your actual email...

  • How can I reset MailWasher?

    The instructions below will reset MW, however you'll loose your recycle bin contents and training and blacklist and friendslist. (NOTE: you can backup via File>>Export first if you wish, then revert t...

  • How can I minimize MailWasher to the system tray?

    Click Settings>>General>>Application and select, Minimise to, System Tray and click Save....

  • How can I stop Mailwasher starting on Startup?

    Click, Settings>>General>>Application, and from the Startup: menu select, Launch when windows starts, and click Save, then select, None and click Save again. If that doesn't work, please check the sta...

  • MailWasher won't load on startup

    Please try enabling the Load on startup option under, Settings>>General>>Application, and if no better, or it is already enabled there, disable it, click, File>>Exit to close the program, re-enable it...

  • Some of my good emails were deleted.

    You need to find out why these emails were deleted, click on of these in the MWPro recycle bin, then click View>>Sidebar>>Evaluation button, and it should tell you there which spam tool is marking the...

  • My database is corrupt

    MailWasher's database can become corrupt if the computer shuts suddenly down while writing to the database.  If your MWP.db3 database is corrupt, (this holds your learning settings, and blacklist/frie...

  • I'm getting errors when checking mail.

    First disable pipelining under Settings>>Email Accounts, click your account, click Incoming>>Advanced, and uncheck both, PIPELINING options. If no better, Settings>>Email Accounts, click your account,...